Flow of Disclosure Request Procedures

◇Apply by phone or FAX to the Disclosure Request contact.
↓ ◇We will mail the prescribed documents.
↓ ◇Mail required documents and fees (for notification of purpose of use/disclosure) to the Disclosure Request contact.
↓ ◇We will confirm the required documents and fees, then send a response to the Disclosure Request.

Disclosure Request Contact

To make a Disclosure Request, please apply by phone or FAX to the Disclosure Request contact. We will mail you the prescribed request form.

Documents Required for Disclosure Requests

For requests made by the individual themselves

• ①Our prescribed request form
• ②Documents for identity verification (1 copy of any of a-d)
  • Driver's license (front and back) *Note
  • Passport
  • Health insurance card
  • Pension book

  ※For requests made by a representative (in addition to ① and ② above, ③ and ④ are required)

• ③Documents for proxy authority verification (either a or b)
  
  • 〇 In the case of a legal representative (parent or adult guardian)
  • a. Documents confirming legal representation, such as a family register transcript or certificate of registered matters for adult guardianship
  • 〇 For voluntary representatives
  • b. Power of attorney (with the individual's signature and seal) and a seal registration certificate (for the individual's seal affixed to the power of attorney)
• ④Documents for agent verification (1 copy of any of a-b)
  • Driver's license (front and back) *Note
  • Passport
  • Health insurance card
  • Pension book

  ※If submitting a copy of your driver's license, please black out your registered domicile with a marker.

Fees Required for Disclosure Requests and Collection Method

A fee is charged for requests for notification of purpose of use or disclosure.
When mailing the required documents, please enclose postage stamps of the following amount.

For each request for notification of purpose of use or disclosure: 1,000 JPY
For other requests (correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties), no fee is required.

Response to Disclosure Requests

We will send it by the method requested by the individual (or their representative, in the case of a representative's request).

※The prescribed "Request Form" has a section to specify your preferred response method.

Cases Where Disclosure Requests Cannot Be Met

If any of the following ① to ⑥ apply, we may not be able to fulfill your Disclosure Request. If we cannot, we will notify you with the reason.
Please note that fees are non-refundable.

• ①If identity cannot be verified
• ②If the representative's authority cannot be confirmed when applying on behalf of another
• ③If there are deficiencies in the prescribed request documents
• ④If there is a risk of harming the life, body, property, or other rights or interests of the individual or a third party
• ⑤If there is a risk of significantly impeding the proper operation of our business
• ⑥If it would violate laws or regulations

Purpose of Use for Personal Information Acquired Through Disclosure Requests

Personal information acquired in connection with Disclosure Requests will be handled only within the scope necessary for those requests.